If something is wrong with a GO Industries purchase, contact sales@goindustries.com.au or 03 9018 5447. Provide a description of the issue and reasonable proof of purchase, such as an order confirmation or other evidence. We will explain the next steps and arrange assessment where needed. Do not post a large or installed component back without contacting us to arrange a practical return method.
Your consumer rights
Australian Consumer Law remedies apply where relevant and are not limited by this policy or the expiry of a written warranty. For a major product failure, you can generally choose a refund or replacement. For a minor failure, GO Industries can usually offer a free repair; further rights may arise if it cannot be fixed within a reasonable time. Compensation may also be available for reasonably foreseeable loss caused by a failure.
For a valid consumer-guarantee claim, we will meet our obligations for reasonable return costs. Where a faulty product is large, heavy or difficult to remove, contact GO Industries to arrange collection or another suitable process. You do not need original packaging to exercise statutory rights. We will not apply a restocking fee to a valid faulty-product claim.
Change of mind
For standard-stock items, request a return within 30 days of delivery. The product must be unused, uninstalled and complete, in a condition suitable for resale. The customer pays reasonable return freight unless GO Industries supplied the wrong item. A refund is issued after inspection. Made-to-order items and specially sourced items are excluded from this policy. For change-of-mind returns, original outbound freight may be excluded from the refund at management’s discretion. We will confirm the refund amount with you before you proceed with the return. These conditions apply only to change-of-mind returns, not statutory remedies.
Written warranties
Where a product has a written warranty, the relevant document explains any additional cover and claim process. We can help identify the document for your product. This policy does not introduce a new warranty period or limit existing consumer rights.
Return destination
All returned products should be sent to GO Industries, 5/8 Glanville Drive, Kilmore VIC 3764, unless otherwise arranged. Contact us before returning a product so we can confirm the return method and any reference required.
Refunds
GO Industries will confirm its decision on a requested refund within 5 business days. Once a refund is approved, we will process it promptly and confirm when it has been issued. Your bank or payment provider may take additional time to make the funds available. This administration target does not limit your consumer rights.