GO Industries Pty Ltd (ABN 55 667 291 885) respects your privacy. This policy explains how we handle information when you visit our website, contact us, order products or request support.
Information we collect
Depending on your enquiry, we collect your name, email, phone number and postcode; caravan manufacturer, model, year and suspension details; product and support enquiries; and business contact details for manufacturer enquiries. When you order, we also need order, delivery and billing information. Please only provide photographs and information relevant to your request, and avoid including other people's personal information without their permission.
Why we use it
We use this information to respond to requests, assess compatibility, provide products and support, arrange delivery, maintain business records and meet applicable obligations. The Check My Caravan consent is permission to respond to that enquiry; it is not a subscription to unrelated marketing. Placing an order or submitting an enquiry does not automatically subscribe you to marketing. We send marketing communications only where we have your consent in accordance with applicable law. You can unsubscribe using the link in a marketing email or by contacting sales@goindustries.com.au. This does not prevent us from sending necessary order or support communications.
Providers and disclosure
Wix supports our website, enquiry records and online commerce. Information may also be handled by payment, delivery, IT and professional service providers where needed for the service. We do not publish the information you send through an enquiry form.
Overseas handling
Wix supports our website, enquiry forms and online commerce. Wix states that site visitor information may be stored in the United States, Ireland, South Korea, Taiwan and Israel. These locations may change as Wix changes its infrastructure and service providers. Other providers may also handle information overseas where needed to deliver their services. Where applicable, we take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable legal requirements. Further information about Wix’s handling practices is available in the Wix Privacy Policy.
Website data
The website uses technical data and cookies needed to operate features such as the shopping cart. Your browser may let you restrict cookies, although some functions may stop working.
Keeping information
We use reasonable safeguards and limit access to people who need information for their work. We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business and legal record-keeping needs. When it is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.
Access, corrections and questions
Contact sales@goindustries.com.au or 03 9018 5447 to ask about your information, request access or a correction, or raise a privacy concern. We may need to verify your identity before releasing information. We will explain any lawful reason we cannot fulfil a request. If you raise a privacy complaint, we will review the information you provide, investigate the concern and respond with our findings and proposed resolution. We may ask for further information where needed to investigate.
If a privacy matter remains unresolved, you can seek guidance from the Office of the Australian Information Commissioner. Which formal complaint rights apply depends on the law and the business's coverage. We will update this policy when our practices change.